Shipping & Delivery

Duties-paid (DDP) delivery

Glintmade ships Delivered Duty Paid (DDP) to 68 countries and regions: Angola, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lithuania, Luxembourg, Madagascar, Malaysia, Mauritius, Mayotte, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Rwanda, Saudi Arabia, Senegal, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Uganda, United Arab Emirates, United Kingdom, United States, Vietnam, Zambia.

The shipping amount shown at checkout and confirmed on the pro forma invoice includes freight, import duties, import taxes such as VAT or GST, and customs clearance for that shipment, so the recipient should not normally be asked to pay additional import charges on delivery. Service remains subject to the carrier's postcode and address availability.

DDP availability depends on the product, parcel, destination and current customs rules. If a major regulatory or customs-policy change affects an order before shipment, we will contact you before changing the shipping method or price. If an additional charge results from an error in the DDP arrangement rather than a customer action or regulatory change, Glintmade will work with the logistics provider to resolve it.

Other destinations

For destinations not offered at checkout, contact us for a written shipping quotation and agreed Incoterm. Duties, taxes, customs formalities and delivery responsibilities follow that written quotation.

Delivery estimates

Delivery times are estimates and begin when the carrier accepts the shipment. They do not include artwork review, proof approval, production, weekends, public holidays, customs inspection, severe weather, carrier disruption or other events outside reasonable control.

Tracking details will be supplied when available. No tracking update for several days does not always mean that a parcel is lost; some channels update only after the parcel reaches the destination country.

Addresses and address changes

The customer is responsible for providing a complete, accurate and serviceable delivery address and contact information.

Before shipment, you can change the delivery address on the order page yourself, within the same country and up to three times. For any other change, write to us before the order ships.
After shipment, an address change is possible only if the carrier permits it. Redirection and related fees are charged to the customer.
Delivery failure caused by an incomplete address, incorrect information, refusal, failure to collect or an unsupported address type is not eligible for free reshipment or refund.

PO boxes, parcel lockers and APO/FPO/DPO military addresses are not supported unless Glintmade expressly confirms a suitable channel in writing. Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands and other U.S. territories require an individual quotation and route confirmation.

Combined and split shipments

Products in the same order going to the same address are normally combined and shipped after all items are complete. The expected ship date follows the product with the longest production time.

If you ask us to send completed items early, we may arrange a split shipment and quote the additional freight. Goods going to different addresses are separate shipments. Products added after an order is confirmed are not guaranteed to ship with the original order.

If Glintmade or its logistics provider splits a shipment for operational reasons without a customer request, the customer will not be charged additional freight beyond the confirmed shipping amount.

Delayed, lost or returned parcels

Contact us if tracking has not updated for about five days. If a parcel has reached the destination area but has not updated for more than seven days, we can ask the carrier to investigate.

If the carrier confirms that the parcel is lost or returned because of a carrier or local-post error, or if tracking has no update for 30 consecutive days, the customer may choose either:

free reshipment of the affected goods using a standard suitable service; or
a refund for the affected goods and their corresponding shipping charge.

A parcel that is delivered later than the estimate is not, by itself, eligible for refund. We do not provide free reshipment or refund when failure or return results from an incorrect address, refusal, failure to collect, failure to cooperate with required customs procedures, or refusal to pay charges that were the customer's responsibility under the agreed shipping term.

Transit damage

Report transit damage within 30 calendar days after delivery with the order number, the unboxing video and photographs of the shipping carton, labels, internal packaging and affected products. Approved transit-damage claims follow the remedies in our Returns & Quality Guarantee.